Frequently Asked Questions
Everything you need to know about your ritual.
When will my Tatcha order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard delivery takes 3-7 business days depending on your location.
What is your return policy?
We offer a 90-day return policy for products purchased directly from our website. If you are not completely satisfied, you may return the item for a full refund, minus shipping fees.
Are Tatcha products cruelty-free?
Yes, Tatcha is proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we do not ask others to do so on our behalf.
How do I determine which products are right for my skin type?
You can take our Ritual Finder quiz on the homepage or consult our skin type guides to find the best Japanese botanicals for your specific concerns.
Do you offer international shipping?
Currently, we ship to the United States and select international territories. Please check our shipping page for a full list of available countries and associated customs fees.
Is your packaging recyclable?
We are committed to sustainability. Many of our glass jars and paper cartons are recyclable. We recommend checking the specific symbols on your product packaging for local recycling instructions.